We confirm orders and initiate production within 48 hours. Full refund available for cancellations during this period.

Production starts 48 hours post-purchase. 30% of the order amount will be deducted for cancellations (rush order & shipping fees are refundable).

• Non-quality reasons: 30% deduction applies (rush order & shipping fees non-refundable). Refund processed within 7 business days after we verify returned items.
• Quality reasons: Provide evidence within 3 days of receipt via email. We offer warranty support; returns/refunds are also available upon request.

Quality issues include:

• Major metal/craft defects (broken prongs, ring bands, loose stones)
• Significant discrepancies between received item and order

Non-quality issues include:

• Personal preferences (dislike for design, stone color/pattern/shape)
• Damage from misuse/chemicals
• Natural variations in special stones, or size/visual differences from expectations

Shipping fees:

• Consumer assumes cost for returns due to non-quality issues (varies by courier).
• No shipping fee for returns caused by our errors (damaged/incorrect items).

Non-returnable Orders

1. Customized products (engraving, custom designs/stones, personalized modifications)
2. Special materials/stones (950 Platinum, black gold, salt & pepper diamonds, lab-grown diamonds)
3. Human-induced quality damage
4. Orders outside the US & Canada
5. Repaired orders

Return Process

• Unshipped orders: Direct refund.
• Shipped/delivered orders: Contact customer service for return address. Provide tracking number after shipping back. Refund issued within 7 business days of item verification.

• Free services available: Resizing, engraving, replacing the center stone (same size & price).

• Additional charges apply for:Changing ring/product material: $100 per request.Upgrading center stone size: Price difference of the stone + $100 service fee per request.Switching to a simple ring/product design: $200 per request. (Contact customer service for a quote for complex design changes.)

• Quality-related exchanges: Contact us within 3 days of receipt. We resolve issues unconditionally at no cost to you.

• Personal reasons exchanges: 30% additional fee applies (excludes modification costs).

Pay the applicable exchange fee first, then return the product. We will start producing your new item once we receive the returned product.

• Metal discoloration from chemicals, makeup, pool/hot tub use, or bathing.
• Theft or loss of stones/rings.
• Wear-related damage (e.g., worn/bent prongs, gemstone loss) – fine jewelry is susceptible to normal wear, especially rings; prongs may need maintenance over time.
• Damage from unauthorized repairs/modifications, or failure to perform necessary maintenance.
• Dents, nicks, scratches from regular wear (not defects).
• Tarnishing caused by perfumes, salt air, lotions, hairspray, chlorine, or acidic skin pH (depends on care habits).
• Minor craftsmanship variations or natural gemstone inclusions (unique features, not defects).

• Pre-purchase tip: Measure your ring size accurately first.
• Most rings can only be resized ±1 size. Resizing beyond this risks durability and loose stones.
• Resizing >±1 size: Ring remake recommended (30% of original price).
• Wrong size solution: Resize at a local jeweler (most styles are easy to adjust). Contact us if local service isn’t available.

• Full pave-set rings
• 950 Platinum rings
• Rings requiring resizing >±1 size

All returned items must be in original condition (no wear, marks, scratches, or damage). We reserve the right to refuse non-compliant returns.